Frequently Asked Questions
Q: What is your return policy?
A: At OESCO we strive to supply our customers with only the best office products available. But, we also understand that mistakes can and will happen and that problems do arise. In order to serve you better, we ask that you adhere to the procedures below:
- You, our customer, should check ALL packages and the merchandise enclosed for any visible problems at the time of delivery. If you do have a problem please call Customer Service at 205-764-0653 or contact us immediately so that we can correct the problem promptly for you. We will need the Invoice # and the Item #.
- To be returned, all merchandise must be in the original packaging and in “New” condition.
- Shortages must be reported within 2 business days of the Invoice Date.
- Defective and Damaged items must be reported within 5 business days of the Invoice Date – Concealed damage should be reported within 7 business days of the date of the Invoice.
- All other items must be returned within 20 CALENDAR days of the Invoice Date.
- Special Orders and Custom Items are Non-Returnable.
- Food Items, Medicine, and First Aid Items are Non-Returnable.
- Furniture Items are Non-Returnable unless received damaged or a mistake was made on OESCO’s part. Please be sure to speak with your Salesperson prior to placing an order for Furniture.
Please DO NOT “Short-Pay” an invoice when an item has been returned. We will issue you a credit for the returned items and make it clear as to how the Credit has been applied or if it is an Open Credit to apply as you wish.
Q: How do I return a product?
A: Please fill out the form on our Start a Return Page to begin the return process.
Q: Where can I find a product not found on your website?
A: Please see our Need Help Finding a Product Page for help finding a product.
Q: How do I check the status of my order?
A: After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number, and any other relevant information. If you have any questions at all, Call Us or Email Us. If we need your help to resolve any problems with your order, we’ll contact you by phone. If we can’t reach you right away, we’ll contact you by email.
Q: What if I forgot my password?
A: Just click here. We’ll reset your password immediately and send you an email with instructions for choosing a new one.
Q: How do I add a new Ship To or Cost Center to my account?
A: Please fill out the form on this page to add new info to your account.